Vincent, Jeff
The Customer Support Handbook: How to Create the Ultimate Customer Experience for Your Brand
- ISBN 13:
- 9780615962016
- author:
- Vincent, Jeff
- format:
- Paperback
- publisher:
- Cosupport
- language:
- English
- Publication Year:
- 2014
- Pages:
- 218
- Dimensions:
- 20.3 x 12.7 x 1.2 centimeters (0
- Genre:
- Business, Customer Service, ,
- Condition:
- New
- Availability:
- Item usually sent within 7 working days
Description
The Customer Support Handbook offers practical advice on creating an exceptional customer experience for your brand. Written by experts in the field, this book shares stories of brand successes and failures, as well as best practices for support on the web.
Whether you're a CEO or founder looking to elevate your company's customer service, or a customer support professional seeking to improve your skills, this book provides valuable insights and tips. You'll learn how to engage your support team with product development, measure customer happiness, and invest in your staff as top performers.
With practical advice on offering the best customer support possible, including example replies for tough questions and recommendations for social media language and tone, this handbook is a valuable resource for anyone looking to improve their customer experience.
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