Cookie Policy

This Cookie Policy explains how Charlies Chapters uses cookies and similar technologies on our website.

By using our website, you may be asked to accept, reject or manage certain types of cookies. You can change your cookie preferences at any time, where this option is available.

1. What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They help websites work properly, remember certain information, improve your browsing experience and, in some cases, help website owners understand how the site is used.

Cookies may be set by the website you are visiting or by third-party services used on the website.

2. Why We Use Cookies

We use cookies and similar technologies to:

• make our website work correctly;
• keep items in your shopping basket;
• support secure checkout;
• remember your preferences;
• help protect the website from fraud or misuse;
• understand how customers use our website;
• improve our website, products and services;
• measure the performance of marketing or advertising, where used.

3. Types of Cookies We May Use

Strictly Necessary Cookies

These cookies are required for the website to work properly. They may be used for things such as shopping basket functions, checkout, account login, security, fraud prevention and remembering your cookie choices.

Without these cookies, some parts of the website may not work correctly.

These cookies do not usually require consent because they are needed to provide the service you have requested.

Performance and Analytics Cookies

These cookies help us understand how visitors use our website, such as which pages are visited, how long users stay on the site, and whether any errors occur.

We may use analytics tools such as Google Analytics or similar services to help us improve the website and customer experience.

These cookies are only used where permitted by law and, where required, after you have given consent.

Functionality Cookies

These cookies allow the website to remember choices you make, such as preferences, settings or previous interactions.

They help improve the browsing experience but are not always essential to the basic operation of the website.

Advertising and Marketing Cookies

If used, these cookies may help us measure advertising performance or show more relevant adverts on other websites or platforms.

These cookies may be set by us or by third-party advertising partners. They may be used to build a profile of your interests based on your browsing activity.

We will only use these cookies where permitted by law and, where required, after you have given consent.

4. Third-Party Cookies

Some cookies may be set by third-party services used on our website. These may include payment providers, analytics providers, advertising platforms, security tools, embedded content providers or courier/tracking services.

Third-party providers may process information according to their own privacy and cookie policies.

Examples of third parties that may be used on our website include:

• BigCommerce
• PayPal
• Google Analytics
• Google Search Console
• Google Merchant Center
• Google Ads, if used in future
• Other payment, security, delivery or analytics services

This list may change as we update our website and services.

5. BigCommerce Cookies

Our website is built using BigCommerce. BigCommerce may use cookies and similar technologies to support essential store functions such as basket, checkout, customer accounts, security and website operation.

BigCommerce also provides cookie consent settings that can display a cookie consent banner and help manage shopper consent on the storefront.

6. Managing Cookie Preferences

When you first visit our website, you may see a cookie banner allowing you to accept, reject or manage certain cookies.

You can also control cookies through your browser settings. Most browsers allow you to block cookies, delete existing cookies or receive a warning before cookies are stored.

Please note that blocking all cookies may affect how our website works. For example, you may not be able to add items to your basket, complete checkout or use account features correctly.

7. How Long Cookies Last

Cookies may remain on your device for different lengths of time.

Session cookies are deleted when you close your browser.

Persistent cookies remain on your device for a set period or until you delete them.

The length of time a cookie remains on your device depends on the type of cookie and the provider that sets it.

8. Personal Data and Cookies

Some cookies may collect information that can be linked to you, your device or your browsing activity. Where cookies involve personal data, we will handle this information in line with our Privacy Policy.

Please read our Privacy Policy for more information about how we collect, use and protect personal data.

9. Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes to our website, cookies, legal requirements or third-party services.

The latest version will be published on this page.

10. Contact Us

If you have any questions about this Cookie Policy or how we use cookies, please contact us using the contact form on our website.