Stone, Douglas

Difficult Conversations: How to Discuss What Matters Most

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ISBN 13:: 9780143137597
author:: Stone, Douglas
format:: Paperback
publisher:: Penguin Books
language:: English
Publication Year:: 2023
Pages:: 400
Dimensions:: 19.7 x 12.9 x 2.1 centimetres (0
Genre:: Business, Management, Science,
Condition:: New
Availability:: Item usually sent within 5 working days

£15.43

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Description

Description

Difficult Conversations: A Practical Guide to Handling Tough Talks with Confidence and Skill. Dealing with difficult conversations is an inevitable part of life. Whether it's addressing underperformance, disagreeing with colleagues or family members, or negotiating with clients, these interactions can cause anxiety and frustration. This book provides a step-by-step approach to navigating your toughest conversations with less stress and more success. By applying the principles outlined in Difficult Conversations, you'll learn how to decipher the underlying structure of difficult conversations, manage strong emotions, and keep your balance no matter what the other person responds. With practical advice and real-life examples, this revised edition addresses issues such as communication across cultures, power dynamics, and technology, making it a valuable resource for anyone looking to improve their constructive communication skills.

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