Bruce Patton

Difficult Conversations: How to Discuss What Matters Most

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ISBN 13:: 9780670921348
author:: Bruce Patton
format:: Paperback
publisher:: Viking
language:: English
Publication Year:: 2011
Pages:: 352
Dimensions:: 19.6 x 13 x 2.5 cm
Genre:: Business, Finance & Law, ,
Condition:: New
Availability:: Item usually sent within 7 working days

£10.70

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Description

Description

Difficult Conversations: A Guide to Handling Uncomfortable Exchanges Handling difficult conversations can be a daunting task, especially when it involves colleagues, bosses, or friends. We've all been there - putting off a conversation until it becomes unavoidable, and then struggling to navigate the conversation when it finally happens. This book offers practical advice on how to approach these conversations in a way that minimises discomfort and maximises understanding. At its core, Difficult Conversations is about understanding that there are three conversations taking place at once: what happened, how it made us feel, and what it means for our sense of identity. By acknowledging and addressing these three conversations simultaneously, we can create a more constructive and respectful dialogue. This book provides a valuable framework for navigating the complexities of difficult conversations, making it an essential resource for anyone looking to improve their communication skills.

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