Roy Barnes , Bob Kelleher
Customer Experience For Dummies
- ISBN 13:
- 9781118725603
- author:
- Roy Barnes , Bob Kelleher
- format:
- Paperback
- publisher:
- John Wiley & Sons
- language:
- English
- Publication Year:
- 2015
- Pages:
- 360
- Dimensions:
- 18.8 x 1.8 x 23.6 cm
- Genre:
- Business, Finance & Law, Management, Call Centre Management
- Condition:
- New
- Availability:
- Item usually sent within 10 working days
Description
Customer Experience For Dummies provides practical solutions for businesses to connect and engage with their customers. By listening to customer feedback and implementing easy-to-implement strategies, you can increase customer experience and generate sales growth.
The book shows you how to optimize social media, provide effective feedback, become a trustworthy entity, and maintain customer loyalty through multiple channels. You'll learn how to target customers more precisely and respond effectively to customer feedback.
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