Peggy Carlaw, Vasudha Deming
The Big Book of Customer Service Training Games
- ISBN 13:
- 9780070779747
- author:
- Peggy Carlaw, Vasudha Deming
- format:
- Paperback
- publisher:
- Mcgraw-Hill Education
- language:
- English
- Publication Year:
- 1998
- Pages:
- 224
- Genre:
- Coaching & Career Guidance Textbook
- Condition:
- New
- Availability:
- Item usually sent within 7 working days
Description
The Big Book of Customer Service Training Games is a practical collection of games designed to teach and engage employees in delivering excellent customer service. Using interactive techniques such as role-playing, charades, brainstorming, and debate, this book helps staff develop essential skills like building rapport with customers, understanding individual needs, and maintaining a positive attitude.
These engaging exercises are not just about teaching important skills, but also about sparking enthusiasm and involvement among participants. By participating in these games, employees will gain valuable insights into what it takes to provide exceptional customer service.
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