Blanchard, Kenneth H.
Raving Fans: Revolutionary Approach to Customer Service (One Minute Manager)
- ISBN 13:
- 9780006530695
- author:
- Blanchard, Kenneth H.
- format:
- Paperback
- publisher:
- Harper
- language:
- English
- Publication Year:
- 2011
- Pages:
- 160
- Dimensions:
- 19.81 x 1.02 x 12.95 centimetres
- Genre:
- Customer services
- Condition:
- New
- Availability:
- Item usually sent within 10 working days
Description
Raving Fans: A Revolutionary Approach to Customer Service
This straightforward guide to successful customer service uses a simple and charming story to teach how to deliver stunning service and achieve remarkable results. Written in a parable style, it provides new tips and innovative techniques to help anyone create a revolution in their workplace and turn customers into loyal, spending fans.
Business is in the midst of a service crisis, leaving millions of disillusioned customers in its wake. Raving Fans offers startling new advice to help anyone create a lasting impact on their customers and achieve miraculous bottom-line results.
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