Pierre Bernard

It Service Management Based on Itil 2011 Edition (Best practice)

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ISBN 13:
9789401800174
author:
Pierre Bernard
format:
Paperback
publisher:
Van Haren Publishing
language:
English
Publication Year:
2014
Pages:
348
Dimensions:
17 x 2 x 24 cm
Genre:
Business, Finance & Law, E-Commerce, Managers' Guides to Computing
Condition:
New
Availability:
Item usually sent within 4 working days
£42.04

Description

IT Service Management Based on ITIL 2011 Edition provides a comprehensive guide to implementing best practices in IT service management. Written by Pierre Bernard and endorsed by AXELOS, this authoritative title covers the key aspects of ITIL 2011 Edition, including the lifecycle phases and 26 IT service management processes.

With a focus on clarity and concision, this book offers an easy-to-understand introduction to the concepts of processes and functions that are pivotal to many service management day-to-day operations. It also covers new concepts introduced in the latest edition, such as Strategy Management and Business Relationship Management.

Perfect for anyone looking to understand IT service management, this publication provides a useful addition to the core ITIL publications. Whether you're an industry expert or just starting out, this book will provide valuable insights into the world of international IT service management.

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