Sanders, John

Quality Management Practices in Service Organizations

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ISBN 13:
9780330421065
author:
Sanders, John
format:
Paperback
publisher:
Pan Books
language:
English
Publication Year:
2003
Pages:
256
Dimensions:
22.9 x 15.2 x 0.9 centimetres (0
Genre:
Nonfiction, True Crime, General,
Condition:
New
Availability:
Item usually sent within 7 working days
£34.92

Description

Understanding quality management in service organizations is crucial for delivering high-quality services. This Forensic Casebook of Crime provides a structured approach to planning, implementing, and evaluating quality initiatives.

The Service Quality (SERVQUAL) model is widely used in service organizations to measure service quality across five dimensions: reliability, responsiveness, assurance, empathy, and tangibles. By using this model, organizations can identify areas where service quality is lacking and take corrective action.

Effective quality management practices require a culture of continuous improvement and a commitment to meeting customer needs and expectations. This book explores various quality management frameworks and approaches, including ISO 9001 certification, Six Sigma, and Lean methodologies, to help organizations reduce costs, increase efficiency, and improve customer satisfaction.

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