Copeman, Mark

Helpdesk Habits: Become a helpdesk superhero and make yourself indispensable.

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ISBN 13:: 9781729416891
author:: Copeman, Mark
format:: Paperback
publisher:: Independently Published
language:: English
Publication Year:: 2019
Pages:: 188
Dimensions:: 21.6 x 14 x 1 centimetres (0.22
Genre:: General (US: Trade), Business, Communication,
Condition:: New
Availability:: Item usually sent within 5 working days

£12.46

Current Stock: 5

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Description

Description

Helpdesk Habits Become a Helpdesk Superhero and Make Yourself Indispensable. Transform your customer service skills with Mark Copeman's unique framework. After two decades of developing customer relationships, building helpdesks, and working with numerous organisations worldwide, Mark has discovered the key to delivering exceptional customer service: habit creation and embedding. This book shows you how to create and embed 50 new habits that will transform your work and make you a happier and more successful customer service professional. You'll learn how to harness habits, develop the right attitude towards your role, understand the importance of human customer service, communicate effectively, and become skilled in empathy and rapport. With practical advice and strategies, Mark helps you turn your helpdesk into a feature, not an overhead.

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