Arnold, Guy Rory
Great or Poor: A Simple System to Deliver Excellent Customer Experiences
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- ISBN 13:
- 9781852526931
- author:
- Arnold, Guy Rory
- format:
- Paperback
- publisher:
- Management Books 2000 Ltd
- language:
- English
- Publication Year:
- 2011
- Pages:
- 2
- Dimensions:
- 14.8 x 1.3 x 21 cm
- Genre:
- Biography, Sport, Football,
- Condition:
- New
- Availability:
- Item usually sent within 10 working days
Description
Great Or Poor is a practical system for delivering excellent customer experiences consistently throughout your organisation. Guy Arnold explains how this approach can be applied in any customer-oriented business.
The author provides guidance on implementing the Great Or Poor system, which aims to improve customer satisfaction and loyalty across all departments and levels of an organisation.
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