Knight, Tim
Customer Experience - Excellence: The Six Pillars - of Growth
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- ISBN 13:
- 9781398600997
- author:
- Knight, Tim
- format:
- Paperback
- publisher:
- Kogan Page
- language:
- English
- Publication Year:
- 2021
- Pages:
- 272
- Dimensions:
- 23.4 x 15.6 x 1.9 centimetres (0
- Genre:
- Business, Customer Service, Business,
- Condition:
- New
- Availability:
- Item usually sent within 7 working days
Description
Discover how to deliver exceptional customer experience and drive market-beating growth with this practical guide. Customer Experience Excellence provides a route map to CX success by drawing on research collated from leading global consulting group KPMG.
The world's best brands have made excellence a habit by creating authentic, human connections at scale. This book shows how they've achieved this and shares their strategies for delivering exceptional customer experience across every touch point.
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