Lilley, Roy
Dealing with Difficult People: Fast, Effective Strategies for Handling Problem People (Creating Success)
- ISBN 13:
- 9781398606159
- author:
- Lilley, Roy
- format:
- Paperback / softback
- publisher:
- Kogan Page Ltd
- language:
- English
- Publication Year:
- 2022
- Pages:
- 184
- Dimensions:
- 21.1 x 14 x 1.2 centimetres (0.2
- Genre:
- Business, Human Resources & Personnel Management, Business,
- Condition:
- New
- Availability:
- Item usually sent within 7 working days
Description
Dealing with Difficult People Fast: Practical Strategies for Handling Problem People Learn how to navigate the most challenging individuals in your life, from bullies and manipulators to complainers and difficult customers. This book provides effective techniques and example dialogue to help you stay calm and in control, even in the most trying situations. By understanding the motivations and behaviors of difficult people, you can develop strategies to manage aggression, reduce awkwardness, and maintain your composure. With practical exercises, useful templates, and top tips, you'll be equipped to handle a range of tricky situations, from dealing with a difficult boss to beating bullies at their own game.
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