Review, Harvard Business

Dealing with Difficult People (HBR Emotional Intelligence Series) (HBR Emotional Intelligence)

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ISBN 13:
9781633696082
author:
Review, Harvard Business
format:
Paperback
publisher:
Harvard Business Review Press
language:
English
Publication Year:
2018
Pages:
172
Dimensions:
17.53 x 12.7 x 1.52 centimetres
Genre:
Nonfiction, Psychology, Interpersonal,
Condition:
New
Availability:
Item usually sent within 10 working days
£10.69

Description

Dealing with Difficult People: A Guide to Emotional Intelligence at Work. Handling difficult colleagues and clients requires more than just technical skills - it demands emotional intelligence. This book explains how our emotions impact our work lives, providing practical advice for managing challenging people and situations. By understanding the research behind our emotional response to difficult relationships, you can build empathy and resilience to make those interactions more productive. The HBR Emotional Intelligence Series offers smart, essential reading on the human side of professional life. This collection of articles covers a range of topics, from resolving conflicts to managing stress and dealing with passive-aggressive behavior. With uplifting and practical advice, these books describe the social skills that are critical for ambitious professionals to master. By investing in this book, you'll gain a deeper understanding of how your emotions affect your work relationships and learn valuable strategies for improving communication and conflict resolution.

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