Benjamin, Ben
Conversation Transformation: Recognize and Overcome the 6 Most Destructive Communication Patterns
- ISBN 13:
- 9780071769969
- author:
- Benjamin, Ben
- format:
- Paperback
- publisher:
- McGraw-Hill Professional
- language:
- English
- Publication Year:
- 2012
- Pages:
- 256
- Dimensions:
- 15.2 x 1.5 x 22.8 cm
- Genre:
- Business, Finance & Law, Management, Management Skills,
- Condition:
- New
- Availability:
- Item usually sent within 7 working days
Description
Conversation Transformation: Recognize and Overcome the 6 Most Destructive Communication Patterns
Learn to repair communication breakdowns on the spot and drive positive results in every conversation. Failed conversations can have a significant impact on our professional and personal lives, damaging relationships and making it difficult to resolve conflicts or achieve mutual understanding.
This book provides practical guidelines for managing six common conversation killers, including yes-buts, mind-reads, negative predictions, leading questions, complaining, and verbal attacks. With a three-step process for replacing unconstructive habits with more effective responses, you can transform your interactions and improve your communication skills.
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