Oakland, John S.
Total Quality Management and Operational Excellence: Text with Cases
- ISBN 13:
- 9781138673410
- author:
- Oakland, John S.
- format:
- Paperback
- publisher:
- Routledge
- language:
- English
- Publication Year:
- 2020
- Pages:
- 554
- Dimensions:
- 24.6 x 18.9 x 2.9 centimetres (1
- Genre:
- Business, General, Business,
- Condition:
- New
- Availability:
- Item usually sent within 10 working days
Description
Total Quality Management and Operational Excellence Text with Cases by John S. Oakland, Robert J. Oakland, and Michael A. Turner provides a comprehensive overview of performance improvement strategy in business. The revised model redefines quality by accelerating change, reducing cost, and protecting reputation, offering a holistic approach to achieving business excellence. This book incorporates various frameworks, including lean-Sigma and the latest version of ISO 9001, providing a clear way to manage change and achieve sustainable competitive advantage. With ten supporting case studies and a practical, jargon-free writing style, it ties the model to its real-life applications, making it easy to understand how to apply what you've learned to your practices. Guiding readers through the language of TQM and OpEx, this book sets out a clear way to manage change and achieve Operational Excellence. It is an essential resource for busy students and professionals looking to begin understanding how to manage quality and achieve business excellence.
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