O'Sullivan, Gerry
The Mediator's Toolkit
- ISBN 13:
- 9780865718975
- author:
- O'Sullivan, Gerry
- format:
- Paperback
- publisher:
- New Society Publishers
- language:
- English
- Publication Year:
- 2018
- Pages:
- 208
- Dimensions:
- 25.15 x 20.32 x 1.78 centimetres
- Genre:
- 25.15 x 20.32 x 1.78 centimetres, Nonfiction, Law, Arbitration,_Negotiation,_Mediation,
- Condition:
- New
- Availability:
- Item usually sent within 15 working days
Description
The Mediator's Toolkit: Formulating and Asking Questions for Successful Outcomes This practical guide provides the skills and tools to formulate and ask incisive questions to get to the core of a conflict, challenge entrenched thinking, and shift perspectives. The Mediator's Toolkit employs the author's powerful "S Questions Model" to address four dimensions of successful questions for mediation. The toolkit clearly explains the theory behind each question type, including the role of neuroscience and psychology, and how to build and apply questions to mediation in a non-threatening way. It also covers the purpose of different types of questions and when to use them, helping readers to sharpen, focus, and improve their questioning skills. By mastering the art of questioning, readers can radically improve their mediation skills and challenge and effect change in any context.
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