Madeline Bodin
The Call Center Dictionary
- ISBN 13:
- 9781578200955
- author:
- Madeline Bodin
- format:
- Paperback
- publisher:
- Elsevier Science
- language:
- English
- Publication Year:
- 2002
- Pages:
- 227
- Dimensions:
- 152 mm X 229 mm
- Genre:
- Writing & Reading Reference
- Condition:
- New
- Availability:
- Item usually sent within 10 working days
Description
For those looking to understand and navigate the world of call centers, this comprehensive guide provides all the necessary information. Madeline Bodin's The Call Center Dictionary covers the technology, techniques, and trends that define today's customer support environments. From understanding your boss's requirements to staying up-to-date with industry developments, this book is an essential resource for anyone involved in call center operations. With its detailed coverage of call center management, technology solutions, and best practices, it offers a thorough understanding of the subject matter.
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