Abbott, MR James C

The Executive Guide to Six Sigma Call Centers

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ISBN 13:: 9781887355117
author:: Abbott, MR James C
format:: Paperback
publisher:: Robert Houston Smith Publishers
language:: English
Publication Year:: 2012
Pages:: 174
Dimensions:: 22.9 x 15.2 x 0.9 centimetres (0
Genre:: Business, Operations, Operations Research,
Condition:: New
Availability:: Item usually sent within 5 working days

£33.23

Current Stock: 5

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Description

Description

The Executive Guide to Six Sigma Call Centers by James C. Abbott provides executives with a comprehensive understanding of how to apply Six Sigma principles in their call centers. This guide covers essential topics such as queuing science, factoring, and segmentation, and explains how these methods can be used to improve customer experience, reduce agent turnover, and lower wait times. By exploring the role of Six Sigma in risk management, lost opportunity cost, effective operations, and decision-making for different call center types, this book offers valuable insights into managing a successful call center. Abbott's approach is designed to help executives make informed decisions and develop the skills needed to implement Six Sigma effectively in their organization.

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