Blanchard, Ken

Raving Fans

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ISBN 13:
9780688123161
author:
Blanchard, Ken
format:
HardBack
publisher:
Jossey Bass
language:
English
Publication Year:
1996
Pages:
160
Genre:
Customer services
Condition:
New
Availability:
Item usually sent within 6 working days
£17.40

Description

Raving Fans: A Revolutionary Approach To Customer Service is a business book that uses a parable style to teach how to deliver stunning customer service and achieve miraculous bottom-line results. It presents a simple yet effective approach to creating a revolution in any workplace, turning customers into loyal spending fans. The book includes new tips and innovative techniques to help anyone create positive change in their organization. With its focus on defining a vision, learning what customers really want, and instituting effective systems, Raving Fans offers practical advice for businesses of all kinds. By applying the principles outlined in this book, organizations can address the growing service crisis affecting many industries, leading to increased customer satisfaction and improved bottom-line results.

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