Maleyeff, John
Quality Service Management: A Guide to Improving Business Processes
- ISBN 13:
- 9781032057514
- author:
- Maleyeff, John
- format:
- Paperback
- publisher:
- Taylor & Francis Ltd
- language:
- English
- Publication Year:
- 2022
- Pages:
- 202
- Dimensions:
- 22.9 x 15.2 x 1.2 centimetres (0
- Genre:
- Business, Management, Decision-Making,
- Condition:
- New
- Availability:
- Item usually sent within 10 working days
Description
Quality Service Management: A Guide to Improving Business Processes
This comprehensive guide provides clear guidance for anyone servicing internal or external customers, offering a framework for analyzing and managing quality using a closed-loop approach. It cuts through the complexities of traditional management philosophies like "better, cheaper, faster" (BCF) and offers practical procedures for evaluating customer needs, determining performance metrics, and designing effective customer satisfaction surveys.
With its focus on implementing quality management systems in virtual workplaces, this book is particularly relevant to service-oriented firms across various industries. Professionals at all levels, corporate trainers, and students will appreciate the common set of principles and tools presented, accompanied by case studies that illustrate their application in different environments.
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