Needham, Catherine
Personalising Public Services
- ISBN 13:
- 9781847427595
- author:
- Needham, Catherine
- format:
- Paperback
- publisher:
- Policy Press
- language:
- English
- Publication Year:
- 2011
- Pages:
- 224
- Dimensions:
- 23.11 x 15.49 x 1.52 centimetres
- Genre:
- Nonfiction, Social Sciences, Human Services,
- Condition:
- New
- Availability:
- Item usually sent within 10 working days
Description
Personalisation - the idea that public services should be tailored to the individual, with budgets devolved to the service user or frontline staff - is increasingly seen as the future of the welfare state. This book examines how personalisation evolved as a policy narrative and has gained widespread political support. It will be a valuable resource for those studying public policy and social policy, as well as researchers and practitioners working in related fields. The book provides insight into the development of personalisation and its implications for public services. Catherine Needham's work offers a detailed analysis of this key policy narrative, making it an important contribution to our understanding of the welfare state.
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