Seddon, John
Delivering Public Services That Work
- ISBN 13:
- 9780956263162
- author:
- Seddon, John
- format:
- Paperback
- publisher:
- Triarchy Press
- language:
- English
- Publication Year:
- 2010
- Pages:
- 132
- Dimensions:
- 22.6 x 15 x 0.8 cm
- Genre:
- Organizational theory & behaviour
- Condition:
- New
- Availability:
- Item usually sent within 5 working days
Description
Delivering Public Services That Work: Volume One - Systems Thinking in the Public Sector: Case Studies
John Seddon's 2010 book offers an alternative to traditional public sector reform, presenting case studies from six organisations that have successfully implemented systems thinking to drive rapid and extraordinary change.
The book reveals how these organisations overcame initial resistance, rolled out their programmes across departments and services, and achieved astonishing results, including a 44% drop in staff illness in one case.
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