Seiden, Joshua
Outcomes Over Output: Why customer behavior is the key metric for business success
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- ISBN 13:
- 9781091173262
- author:
- Seiden, Joshua
- format:
- Paperback
- publisher:
- Independently Published
- language:
- English
- Publication Year:
- 2019
- Pages:
- 78
- Dimensions:
- 20.3 x 13.3 x 0.4 centimetres (0
- Genre:
- Business, Consumer Behavior, General (US: Trade),
- Condition:
- New
- Availability:
- Item usually sent within 7 working days
Description
Outcomes Over Output: Why Customer Behavior is the Key Metric for Business Success
In today's service-driven world, setting project goals can be challenging. Digital systems create a 'done' state that's hard to define. Instead of focusing on features, teams should aim for specific outcomes that deliver value to customers.
This book provides a practical guide to using outcomes as the key metric for business success. It explains how to eliminate unnecessary work and align teams around customer needs.
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