Scott, Joel
Microsoft Dynamics CRM 4 for Dummies (For Dummies)
- ISBN 13:
- 9780470343258
- author:
- Scott, Joel
- format:
- Paperback
- publisher:
- John Wiley & Sons
- language:
- English
- Publication Year:
- 2008
- Pages:
- 408
- Dimensions:
- 18.5 x 2.5 x 23.4 centimetres (0
- Genre:
- Computer Software Packages
- Condition:
- New
- Availability:
- Item usually sent within 10 working days
Description
Microsoft Dynamics CRM 4 For Dummies is your guide to implementing and using Microsoft's CRM solution with ease. This comprehensive book covers all aspects of customer relationship management, from maintaining and managing customer information to setting up sales, marketing, and customer service features.
Written by experienced experts in the field, this friendly guide will help you get a unified view of your customer interactions through integrated sales, marketing, and customer service features. You'll learn how to personalize Microsoft CRM to work for your business, manage territories and business units, create and manage activities, generate quotes and invoices, and implement a marketing campaign.
With detailed information on the latest version of Microsoft Dynamics CRM 4, this book is packed with practical advice to help you improve your bottom line. Whether you're new to CRM or looking to switch from another system, this guide will make it easy to get started and achieve your business goals.
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