Philipp Klaus

Measuring Customer Experience

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ISBN 13:
9781137375452
author:
Philipp Klaus
format:
HardBack
publisher:
Palgrave Macmillan
language:
English
Publication Year:
2014
Pages:
192
Dimensions:
14.1 x 1.8 x 22.4 cm
Genre:
Business, Finance & Law, Management, Management Skills
Condition:
New
Availability:
Item usually sent within 5 working days
£46.84

Description

Mastering customer experience is crucial for a company's success and longevity. This book provides a thorough guide to managing customer experience effectively, using rigorous scientific tools and global data.

By applying the principles outlined in this book, businesses can deliver superior performance and stay ahead of the competition. With a focus on practical strategies and techniques, Philipp Klaus offers a straightforward approach to developing and executing profitable customer experience strategies.

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