Gottfredson, Conrad , Mosher, Bob
Innovative Performance Support: Strategies and Practices for Learning in the Workflow
- ISBN 13:
- 9780071703116
- author:
- Gottfredson, Conrad , Mosher, Bob
- format:
- Paperback
- publisher:
- McGraw-Hill Contemporary
- language:
- English
- Publication Year:
- 2010
- Pages:
- 272
- Dimensions:
- 18.54 x 1.52 x 23.37 centimetres
- Genre:
- Business, Management, General,
- Condition:
- New
- Availability:
- Item usually sent within 7 working days
Description
Real learning happens as you work. This book provides a concise and comprehensive overview of performance support practices, helping you implement the right strategy for your team. It highlights the importance of learning in the workflow and offers valuable guidance on how to save investment in formal training and increase productivity. Performance support is crucial for effective employee performance, and this guide covers a range of resources, from free applications like blogs and wikis to sophisticated system software. By following the advice in this book, you can reduce the need for help desks and other traditional in-house support functions. With its practical approach and easy-to-use format, Innovative Performance Support is an essential resource for anyone looking to improve their team's performance and productivity.
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