Downe, Louise
Good Services: How to Design Services That Work
- ISBN 13:
- 9789063695439
- author:
- Downe, Louise
- format:
- Paperback / softback
- publisher:
- BIS Publishers B.V.
- language:
- English
- Publication Year:
- 2020
- Pages:
- 224
- Dimensions:
- 19.5 x 13 centimetres (0.27 kg)
- Genre:
- Business, Management, General,
- Condition:
- New
- Availability:
- Item usually sent within 2 working days
Description
Good Services: Decoding the Mystery of What Makes a Good Service Service design is a rapidly growing area of interest in design and business management. This book provides a clear understanding of what makes a "good" service and how to design one. By demystifying the concept of a "good" and "bad" service, the author explains the common elements that distinguish services that work well for users from those that don't. A practical guide for both practitioners and those new to the field, this book offers essential principles for building services that meet user needs. It's a valuable resource for anyone looking to improve service delivery and create services that truly work for users.
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