Berkovi, Jack

Effective Client Management in Professional Services: How to Build Successful Client Relationships

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ISBN 13:
9781032836942
author:
Berkovi, Jack
format:
Paperback
publisher:
Routledge
language:
English
Publication Year:
2024
Pages:
376
Dimensions:
24.6 x 17.4 centimetres (0.70 kg
Genre:
Business, General, Business,
Condition:
New
Availability:
Item usually sent within 10 working days
£37.82

Description

Effective Client Management in Professional Services: A Practical Guide to Building Successful Relationships. This comprehensive handbook provides a structured approach to client management, helping firms assess their level of client orientation and relationship development. It introduces the Client Management Model and the Client Management Index, enabling firms to benchmark their results against peers. The book offers practical guidance on identifying potential clients, engaging them, retaining them, developing loyalty, and achieving long-term financial returns. With insights from top practitioners, case studies, charts, and exercises, readers can determine their own level of effectiveness using a diagnostic tool and create a Client Management Profile.

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