Hansen, Michele
Deploy Empathy: A Practical Guide to Interviewing Customers
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- ISBN 13:
- 9781737446606
- author:
- Hansen, Michele
- format:
- Paperback
- publisher:
- Dotsquare LLC
- language:
- English
- Publication Year:
- 2021
- Pages:
- 324
- Dimensions:
- 22.9 x 15.2 x 1.7 centimetres (0
- Genre:
- Business, Marketing, Research,
- Condition:
- New
- Availability:
- Item usually sent within 5 working days
Description
Deploy Empathy: A Practical Guide to Interviewing Customers by Michele Hansen
This book provides a practical approach to understanding customer needs and desires through empathetic questioning. By learning the skill of interviewing customers, you can improve sales, build features that meet customer needs, and reduce churn.
Armored with tactics, scripts, and phrases, you'll be able to confidently interview customers and potential customers, helping you make informed business decisions.
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