Steinberg, Randy A.

Architecting Itsm: A Reference of Configuration Items and Building Blocks for a Comprehensive It Service Management Infrastructure

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ISBN 13:
9781490719573
author:
Steinberg, Randy A.
format:
Paperback / softback
publisher:
Trafford Publishing
language:
English
Publication Year:
2014
Pages:
368
Dimensions:
15.2 x 2 x 22.9 centimeters (0.6
Genre:
Computers, Nonfiction, Technology & Engineering,
Condition:
New
Availability:
Item usually sent within 5 working days
£20.35

Description

Architecting ITSM provides a comprehensive blueprint for building and operating an effective IT service management infrastructure. The book outlines the supporting toolsets, technologies, databases, roles, responsibilities, and services required to support this infrastructure. It covers CI types, toolset descriptions, detailed roles and activities, and much more, offering a firm handle on the data, functions, processes, organization, and technologies needed to effectively build and operate an IT service management infrastructure. The book also explores approaches for reviewing and assessing current toolsets, data, processes, and services, helping readers identify gaps and areas for improvement. If you're building or managing an IT infrastructure from scratch, this book is a critical reference that can help you get it right.

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