McGovern, Gerry

Top Tasks: A How-to Guide

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ISBN 13:
9781916444607
author:
McGovern, Gerry
format:
Paperback / softback
publisher:
Silver Beach
language:
English
Publication Year:
2018
Pages:
184
Dimensions:
22.9 x 15.2 x 1.1 centimeters (0
Genre:
Computers, General, ,
Condition:
New
Availability:
Item usually sent within 5 working days
£17.83

Description

Gerry McGovern's Top Tasks: A How-to Guide is a comprehensive guide to understanding customer needs. Based on 15 years of research and practice, it presents a prioritized list of essential tasks that customers struggle with. The book has been implemented by some of the world's largest organizations, including Cisco, Microsoft, and Google, and has been used in studies involving over 300,000 customers across more than 40 countries and 30 languages. By focusing on these top tasks, businesses can identify areas for improvement and develop effective solutions to meet customer needs.

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