Maister, David H
The Trusted Advisor: 20th Anniversary Edition
- ISBN 13:
- 9781982157104
- author:
- Maister, David H
- format:
- Paperback / softback
- publisher:
- Free Press
- language:
- English
- Publication Year:
- 2021
- Pages:
- 336
- Dimensions:
- 21.1 x 14 x 2.5 centimeters (0.1
- Genre:
- Business, Consulting, Business,
- Condition:
- New
- Availability:
- Item usually sent within 7 working days
Description
The Trusted Advisor: 20th Anniversary Edition In today's fast-paced networked economy, professionals must continually develop their skills and knowledge to maintain a competitive edge. However, technical mastery alone is not enough to achieve success. The key to professional success lies in building trust and confidence with clients. This 20th anniversary edition of The Trusted Advisor provides essential tools and wisdom for consultants, negotiators, and advisors seeking to create strong, trust-based relationships. The authors' model of "the trust equation" explains the rational and emotional components of trustworthiness, and outlines five distinct steps to create a trust-based relationship: engage, listen, frame, envision, and commit. With precision and clarity, the authors detail each step, using real-world examples and anecdotes to illustrate their points. This book offers a valuable roadmap for anyone seeking to develop strong, professional relationships with their clients.
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