Tarling, Kate

The Service Organization: How to Deliver and Lead Successful Services, Sustainably (Perspectives on Business)

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ISBN 13:
9781913019761
author:
Tarling, Kate
format:
Paperback
publisher:
London Publishing Partnership
language:
English
Publication Year:
2023
Pages:
288
Dimensions:
21.6 x 14 x 1.5 centimetres (0.4
Genre:
Business, Leadership, Business,
Condition:
New
Availability:
Item usually sent within 7 working days
£16.01

Description

The Service Organization: Delivering and Leading Successful Services, Sustainably As organizations increasingly focus on delivering services, the need for transformation is clear. Current default practices within large organizations have not kept pace with the changing digital landscape, leading to significant challenges for leaders. This book offers a practical solution, drawing on years of research and consulting, as well as dozens of interviews with executives. Kate Tarling sets a bold agenda for service organizations, providing simple yet non-obvious steps that can be implemented by anyone, regardless of seniority or pay band. The book is filled with behind-the-scenes examples from global companies, public sector bodies, and non-profits that are now delivering and leading successful services. By putting the success of their services at the heart of their operations, organizations can reinvent themselves and rely on more than just technology to drive success.

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