Cockerell, Lee

The Customer Rules: The 39 Essential Rules for Delivering Sensational Service

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ISBN 13:: 9780770435608
author:: Cockerell, Lee
format:: HardBack
publisher:: Crown Business
language:: English
Publication Year:: 2013
Pages:: 208
Dimensions:: 12.7 x 2.1 x 19.1 cm
Genre:: Business, Finance & Law, Sales & Marketing, Customer Services,
Condition:: New
Availability:: Item usually sent within 5 working days

£17.10

Current Stock: 3

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Description

Description

The Customer Rules: Essential Principles for Delivering Sensational Service. Lee Cockerell shares his 40+ years of experience in the hospitality industry to provide practical advice on creating an environment that keeps customers coming back. In this book, he distills 39 essential rules into bite-sized chapters, covering topics such as consistency, efficiency, creativity, sincerity, and excellence. From small coffee shops to large corporations, these principles have been proven effective across various industries and company sizes. The Customer Rules offers universal advice applicable both online and offline, making it a valuable resource for anyone looking to improve their customer service skills.

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