Robotic Process and Cognitive Automation: The Next Phase

Robotic Process and Cognitive Automation: The Next Phase By Mary Cecelia Lacity and Leslie Willcocks SB Publishing, 2018 Hardcover, 315 pages This book examines the latest developments in service automation technologies, including Robotic Process Automation (RPA) and Cognitive Automation. It explores how these technologies are transforming industries and workplaces, with a focus on real-world case studies and expert insights. The authors provide a comprehensive analysis of the opportunities and challenges presented by automation, and offer practical guidance for organizations looking to harness its potential. The book delves into the latest advancements in cognitive automation tools that use machine-learning algorithms to process big data, often in natural language form. It also examines the role of blockchain technologies in transforming human work, rather than eliminating it. With contributions from major clients, providers, and analysts, this book offers a compelling and evidence-based perspective on the future of service automation. By exploring the latest trends and developments in automation, this book provides valuable insights for anyone looking to understand the impact of these technologies on their industry or organization.