Verma, MR Prafull

Process Excellence for It Operations: A Practical Guide for It Service Process Management

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ISBN 13:
9780615877525
author:
Verma, MR Prafull
format:
Paperback
publisher:
Process Excellence for It Operations
language:
English
Publication Year:
2013
Pages:
332
Dimensions:
22.9 x 15.2 x 1.8 centimeters (0
Genre:
Computers, Special Topics, Information Technology,
Condition:
New
Availability:
Item usually sent within 7 working days
£26.90

Description

Process Excellence for IT Operations: A Practical Guide for IT Service Process Management

This book provides practical guidance on managing IT service processes, focusing on technology-independent service management. Written from a process practitioner's perspective, it aims to make the fundamentals accessible to all IT professionals.

It explores the concept of process engineering and its application to IT service management, using analogies and illustrations from non-IT fields to simplify complex concepts. This book does not focus on specific technologies, making it a valuable resource for those looking to understand common processes used in real-life operations.

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