Michael G. Hall

Problem Management: An implementation guide for the real world

(No reviews yet) Write a Review

ISBN 13:: 9781780172415
author:: Michael G. Hall
format:: Paperback
publisher:: BCS, The Chartered Institute for IT
language:: English
Publication Year:: 2014
Pages:: 190
Dimensions:: 17 x 1 x 24.4 cm
Genre:: Business, Finance & Law, E-Commerce, E-commerce
Condition:: New
Availability:: Item usually sent within 5 working days

£35.66

Current Stock:

Out of stock

Description

Description

Implementing and running an effective problem management function is crucial for adding real value to your business. This guide provides practical advice and tools to help IT practitioners, consultants, and managers turn theoretical knowledge into an operational reality.

Learn how to handle problems in volume, rather than solving individual issues, and apply this approach to both IT and non-IT operations. With the guidance outlined in this book, you'll be able to add significant benefits to your business more quickly than with other IT service management processes.

From proposition and justification of the function to different ways of organising it, this book covers all aspects of implementing a successful problem management operation. The included templates and recommendations will help you make the most of this process and achieve tangible results for your organisation.

View AllClose