Evenson, Renée

Powerful Phrases for Effective Customer Service: Over 700 Ready-to-Use Phrases and Scripts That Really Get Results

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ISBN 13:
9780814420324
author:
Evenson, Renée
format:
Paperback
publisher:
Amacom
language:
English
Publication Year:
2012
Pages:
304
Dimensions:
15 x 2 x 22.6 cm
Genre:
Business, Finance & Law, Management, Management Skills
Condition:
New
Availability:
Item usually sent within 7 working days
£16.40

Description

Effective communication is key to delivering top-notch customer service. Renée Evenson's guide provides you with the essential phrases and techniques to help you navigate even the most challenging customer interactions. With this book, you'll learn how to de-escalate conflicts, build rapport, and resolve issues in a professional and courteous manner. Renée Evenson shares her expertise to help you develop the skills and confidence you need to provide exceptional customer service in any setting. By following the practical advice and examples in this book, you'll be better equipped to handle customer complaints, negotiate resolutions, and maintain a positive and respectful tone in all your interactions.

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