Bacal, Robert
Perfect Phrases for Customer Service, Second Edition
- ISBN 13:
- 9780071745062
- author:
- Bacal, Robert
- format:
- Paperback
- publisher:
- McGraw-Hill Professional
- language:
- English
- Publication Year:
- 2011
- Pages:
- 256
- Dimensions:
- 20.1 x 12.4 x 1.8 cm
- Genre:
- Customer services
- Condition:
- New
- Availability:
- Item usually sent within 7 working days
Description
Mastering customer service requires more than just knowing the right phrases. Effective communication can make all the difference in handling difficult customers and turning them into loyal clients. This comprehensive guide provides you with the language and techniques to handle everyday customer service situations, from defusing bad situations to satisfying customers and increasing sales. With practical advice on how to build long-term relationships with important customers, you'll be better equipped to meet even the most demanding customer needs. By mastering the right phrases and techniques, you can turn customer interactions into opportunities for growth and success.
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