Baxter, Lynne F.
Managing Performance Improvement
- ISBN 13:
- 9780415366816
- author:
- Baxter, Lynne F.
- format:
- Paperback
- publisher:
- Routledge
- language:
- English
- Publication Year:
- 2008
- Pages:
- 332
- Dimensions:
- 152 mm X 229 mm
- Genre:
- Quality Assurance (QA) & Total Quality Management (TQM)
- Condition:
- New
- Availability:
- Item usually sent within 10 working days
Description
This thought-provoking book provides a critical perspective on the management of performance improvement initiatives by relating major theories to practical examples from a wide range of organizations.
Baxter and MacLeod analyze ideas on performance improvement, discussing how these concepts might not make any impact on organizations. They highlight the possible damage that popular performance improvement practices can cause, and present an alternative perspective - the concept of repair - as a way to rescue these efforts.
With real insights into the process of implementing performance improvements, this book offers a needed alternative perspective and will prove invaluable to advanced students and MBAs studying quality, performance improvement, operations management, and HRM.
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