Institute of Leadership and Management "ILM" Staff
Managing Customer Service Super Series
- ISBN 13:
- 9780080464190
- author:
- Institute of Leadership and Management "ILM" Staff
- format:
- Paperback
- publisher:
- Taylor & Francis LTD
- language:
- English
- Publication Year:
- 2007
- Pages:
- 106
- Genre:
- Management Textbook
- Condition:
- New
- Availability:
- Item usually sent within 10 working days
Description
Develop your skills in managing customer service with this comprehensive workbook from the Institute of Leadership & Management. Designed to support the Level 3 Certificate in First Line Management and closely aligned to the Level 3 S/NVQ in Management, it provides flexible learning opportunities for those looking to enhance their management abilities.
This workbook is part of a super series of 35 workbooks, each mapping onto a specific course unit. With its clear structure and content, it's an ideal resource for anyone seeking to improve their customer service skills and become a more effective manager.
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