Billouz, David
ITSM Value Streams: Transform opportunity into outcome
- ISBN 13:
- 9781780176079
- author:
- Billouz, David
- format:
- Paperback
- publisher:
- BCS Learning & Development Limited
- language:
- English
- Publication Year:
- 2023
- Pages:
- 202
- Dimensions:
- 24.4 x 17 x 1.4 centimetres (0.3
- Genre:
- Computers, Enterprise Applications, General,
- Condition:
- New
- Availability:
- Item usually sent within 10 working days
Description
ITSM Value Streams: Transform opportunity into outcome by David Billouz, Akshay Anand, Rajiv Dua and Mark Smalley is a comprehensive guide to organizations seeking to effectively utilize IT services to achieve business outcomes.
The book emphasizes the importance of understanding value streams that flow through an organization and how IT services can be configured and applied to co-create value between service providers and consumers. It provides practical insights on identifying and eliminating anti-patterns, while introducing ways of working that reduce waste and frustration.
By focusing on the bigger picture and providing fast feedback, teams can improve their work and contribute to the overall success of the organization. This book offers a valuable resource for IT service management professionals, IT managers, consultants, and anyone looking to apply value stream thinking to achieve their IT service management objectives.
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