Agutter, Claire
ITIL(R) Foundation Essentials ITIL 4 Edition: The ultimate revision guide
- ISBN 13:
- 9781787781177
- author:
- Agutter, Claire
- format:
- Paperback
- publisher:
- Itgp
- language:
- English
- Publication Year:
- 2019
- Pages:
- 70
- Dimensions:
- 19.81 x 12.9 x 0.48 centimetres
- Genre:
- Computers, General, Computers,
- Condition:
- New
- Availability:
- Item usually sent within 10 working days
Description
Get a solid foundation in ITIL 4 with this comprehensive revision guide. Fully aligned with the Foundation course syllabus, it provides clear and concise information on key terms and concepts, making it an ideal companion for self-study or training courses.
Updated to reflect the changes in ITIL 4, this guide covers the guiding principles of ITIL and the four dimensions of service management, as well as the ITIL Foundation exam. It features detailed information presented in user-friendly ways, including tables, bullet points, and diagrams.
Perfect for new candidates or those looking to upgrade their ITIL 2011 certification, this guide gives you the information you need to pass the exam, saving you time to focus on learning the essential facts.