Publishing, Van Haren
Itil(r)4 - A Pocket Guide
- ISBN 13:
- 9789401804394
- author:
- Publishing, Van Haren
- format:
- Paperback
- publisher:
- Van Haren Publishing
- language:
- English
- Publication Year:
- 2019
- Pages:
- 180
- Dimensions:
- 120 mm X 165 mm
- Genre:
- Business Informatics Textbook
- Condition:
- New
- Availability:
- Item usually sent within 4 working days
Description
The ITIL 4 Pocket Guide provides an in-depth understanding of the latest service management framework. This comprehensive guide covers key concepts, guiding principles, and practices to help organizations adopt and adapt service management best practices. It explains how the seven ITIL guiding principles can be applied to achieve a customer-focused, service-centric approach, and delves into the four dimensions of service management, the purpose and components of the ITIL service value system, and the six activities of the service value chain. The guide also covers 15 of the 34 ITIL practices in detail, including exam requirements for the ITIL 4 Foundation exam. This pocket guide is an ideal resource for anyone looking to bridge the gap between previous ITIL editions and the new edition, as well as those preparing for the ITIL 4 Foundation exam.
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