Sangiorgi, Daniela

Designing for Service: Key Issues and New Directions

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ISBN 13:
9781350103429
author:
Sangiorgi, Daniela
format:
BOOK
publisher:
Bloomsbury Visual Arts
language:
English
Publication Year:
2019
Pages:
288
Dimensions:
24.4 x 16.9 centimetres
Genre:
Computers,Programming, Systems Design,
Condition:
New
Availability:
Item usually sent within 5 working days
£32.62

Description

Designing for Service: A Critical Approach to Planning and Organizing Services. Service design is an increasingly important field that aims to improve the quality of services by planning and organizing people, infrastructure, communication, and material components. This book brings together international contributors to map the field, identify key issues, and inform a more critical debate within service design. The authors consider the practice of service design, ethical challenges designers may encounter, and the new spaces opened up by digital technologies. The contributors examine identity, ethics, and accountability in service design, highlighting the need for a more critical approach to this growing field. By problematizing current methodological discussions, Designing for Service supports the development of service design beyond its current limitations. This book is an essential resource for practitioners and researchers interested in understanding the complexities of service design and its potential for improvement.

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