Hinson, Robert E.
Customer Service Essentials: Lessons for Africa and Beyond
- ISBN 13:
- 9781641136853
- author:
- Hinson, Robert E.
- format:
- Paperback / softback
- publisher:
- Information Age Publishing
- language:
- English
- Publication Year:
- 2019
- Pages:
- 252
- Dimensions:
- 23.4 x 15.6 centimetres
- Genre:
- Business, Customer Service, ,
- Condition:
- New
- Availability:
- Item usually sent within 10 working days
Description
Customer Service Essentials: A Practical Guide to Effective Management in Africa and Beyond
This comprehensive guide provides valuable insights into effective customer service management, drawing on unique concepts and practices developed in the field. Leveraging case studies and real-life experiences, it offers practical guidance for individuals and organizations seeking to achieve excellent customer service, increased productivity, and enhanced employee satisfaction.
With a focus on the practical challenges of customer service in Africa, this book examines critical success factors and provides guidelines for effective customer engagement in a rapidly evolving digital era. Policy makers, directors, managers, and students will gain actionable insights into service management, making it an invaluable resource for anyone navigating the complexities of customer service.
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