Ted Kinni
Be Our Guest
- ISBN 13:
- 9781423145844
- author:
- Ted Kinni
- format:
- HardBack
- publisher:
- DISNEY EDITIONS
- language:
- English
- Publication Year:
- 2011
- Pages:
- 224
- Dimensions:
- 23.2 x 15.6 x 2.4 cm
- Genre:
- Business, Finance & Law, Management, Management Skills, Customer services, Amusement parks - Customer services - Florida - Orlando, Disney Institute, Walt Disney World (Fla.), Business/Economics, Business, Finance & Law, BUSINESS & ECONOMICS / Indust
- Condition:
- New
- Availability:
- Item usually sent within 6 working days
Description
Exceeding expectations rather than simply satisfying them is at the heart of the Disney approach to customer service. This revised and updated edition of Be Our Guest explores the business behind providing quality service, drawing on 25 years of experience helping professionals from over 35 countries and 40 industries adapt the Disney approach for their own organisations.
The book highlights the successes achieved by companies that have implemented these processes and best practices, which have made Disney a trusted brand around the world for over 85 years. By examining the key elements of effective customer service, Be Our Guest provides valuable insights into how to exceed expectations and build long-lasting relationships with customers.
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