Robert Damelio
Basics of Process Mapping
- ISBN 13:
- 9781563273766
- author:
- Robert Damelio
- format:
- Paperback
- publisher:
- Productivity Press
- language:
- English
- Publication Year:
- 2011
- Pages:
- 183
- Dimensions:
- 22.6 x 15.2 x 1.3 cm
- Genre:
- Management Textbook
- Condition:
- New
- Availability:
- Item usually sent within 10 working days
Description
The Basics of Process Mapping, 2nd Edition provides a comprehensive introduction to process maps, raising the bar on what constitutes the basics of this essential tool. Thoroughly revised and updated to keep pace with recent developments, this book explains how relationship maps, cross-functional process maps, and flowcharts can be used as a set to provide different views of work.
New to this edition are four new chapters and 75 new graphics, which provide a deeper understanding of the concepts of flow and waste, and how both appear in knowledge work or business processes. The book also includes a set of measures for flow and waste, a discussion of problematic features of knowledge work and business processes, and seven principles and 29 guidelines for improving the flow of knowledge work.
A detailed case study illustrates how one organization applied the principles and guidelines to reduce lead time from an average of 28 days to 4 days. This book uses a single comprehensive service work example that integrates all three maps, providing insights into the benefits of using process maps as a set. It also includes clear guidance for creating each type of map and determining when each type is most appropriate.
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