England, Rob

Basic Service Management

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ISBN 13:: 9780958296939
author:: England, Rob
format:: Paperback
publisher:: Two Hills
language:: English
Publication Year:: 2011
Pages:: 64
Dimensions:: 15.2 x 0.4 x 22.9 cm
Genre:: Business, Finance & Law, Economics,
Condition:: New
Availability:: Item usually sent within 7 working days

£18.04

Current Stock: 5

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Description

Description

Basic Service Management offers a concise guide to operating any enterprise from a service perspective. By focusing on what success is all about - delivery - this practical book provides realistic and pragmatic advice for managing services in various industries, including manufacturing, trades, retail, IT, and not-for-profit sectors.

Whether you deliver services internally or externally to customers, this book introduces the basics of service management and sets you up for further exploration of advanced concepts. With a focus on getting started and achieving practical results, Basic Service Management is an ideal resource for anyone looking to improve their service delivery.

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